Mr. Raphael Holloway joined the Gateway Center in July 2016 as the Chief Executive Officer. Mr. Holloway is an accomplished leader with 20+ years of experience in the social services arena specializing in behavioral health, correction, homelessness and public health sectors. He has displayed a strong non-profit and state government business acumen and understands “how to change when change is hard”. Mr. Holloway is a proven professional with expertise in motivating human resources and aligning multiple groups with divergent objectives and priorities towards a common goal. He utilizes skills, theories, and strategies that are not only relevant but necessary for leading results based organization and team of professionals that desire to be “agents of change”. Mr. Holloway has displayed a commitment to the utilization of data; desire to utilize a human centered approach in service design; strong initiative and exceptional skills in leading an organization’s business. A native of Toledo, OH, Raphael received his B.A. in Child and Family Services and M.A in Mental Health Counseling from Bowling Green State University.

Monique Williams is an Accountant with over 20 years of experience in nonprofit and governmental accounting. Monique received her Bachelors of Business Administration majoring in Accounting and Masters of Professional Accountancy specializing in Accounting Information Systems from Georgia State University. She was the Director of Finance at Public Broadcasting for 13 years, and she successfully improved financial operations by introducing effective internal control, processes, and standards. Monique is a native Georgian who loves the Atlanta Falcons.

Amanda van Dalen is the Director of Residential Services and Coordinated Entry for the Gateway Center. Amanda began her career with the Gateway Center in 2013. As Director, she provides the program administration and clinical oversight for 80 units of housing at the Gateway Center which include beds for stabilization, employment and substance use. In addition, Amanda leads Gateway’s collaborative partnership with the Atlanta Continuum of Care to provide a “single point of entry” intake and assessment process for individuals experiencing homelessness in Atlanta. Amanda earned a Masters in Social Work from The University of Georgia in 2011 and has since then earned certification as a Licensed Clinical Social Worker in 2014. Amanda is committed to services and partnerships that will end chronic homelessness and make homelessness in general rare and brief for individuals and families in Atlanta. In her spare time, Amanda is a foster mom for Fulton County Department of Family and Children Services.

Drew Benton joined the Gateway Center team in May of 2022. Drew has been a leader in the non-profit community since 2000. His career began in traditional ministry, serving as a student pastor and college pastor. In 2003, Drew launched a speaking ministry called Refuge Ministries. Through Refuge Ministries, he traveled and spoke to thousands of teenagers and adults across the country and in Germany. Drew then took a short time away from “traditional ministry leadership,” sensing he had some personal development that he needed to do first. It was during this time he learned the extreme importance of “living love.” Not just preaching and teaching love, but finding ways to tangibly show love to others. In 2006, Drew met a man named Philip Bray, Founder and Executive Director of SafeHouse Outreach. The two began a friendship that led to Drew volunteering at SafeHouse. That volunteer position grew into a full time Director position with SafeHouse Outreach in 2007. The next three years were spent serving and loving homeless men and women of Atlanta. Drew’s life and career were transformed during his time serving at SafeHouse. He was able to live love to people in need in very real and tangible ways. Where people were hungry, he could provide food. Where people were thirsty, he could provide water, and so much more. In 2009, Drew stepped away from SafeHouse Outreach to found Project Live Love, an organization dedicated to influencing the culture with the concept of “love-in-action.” Under his leadership, Project Live Love developed many successful events and programs including THREE- OH-WE-GO, LIVE LOVE EVENTS, and GET SET. Through these events and programs, Drew activated over 8,000 individuals to show their love to others affecting the lives of over 25,000 people in need.  In 2019, Drew returned to SafeHouse Outreach as the Director of Operations. He served there for two and a half years until departing to accept a position as the Director of Community Engagement and Volunteer Services at Gateway Center. 

Greg Callihan is a life-long Georgian who has been involved in facilities maintenance for almost 20 years. He began working part-time in the apartment industry doing light maintenance work while on his spring and summer breaks from college. This part-time work led to his first experience working with persons just coming out of homelessness at The Welcome House. Greg spent over five years working at Welcome House, and became the Service Manager there -leading a team of maintenance and housekeeping employees. His experience there –working with people who had just gotten housing after living on the streets- created a desire to work more directly with people who were still homeless. Greg became the Maintenance Director of The ROCK, a homeless resource center in downtown Atlanta. He held this position until The ROCK merged into The Gateway Center in July 2005. Greg has been working at Gateway since before the doors opened for clients –he directed numerous teams in coordinating furniture donations and deliveries prior to Gateways grand opening. He has held the same position at Gateway while working for three companies –first through PCCI, then part of the Ohio Equities team, and finally as a Gateway employee starting in August 2009. While in college, Greg was pursuing a degree in Biblical Studies with a specialization in missions. Although he is not a missionary in any standard sense of the word, Greg views his work as part of the mission field. He enjoys his role as behind-the-scenes support for the incredible staff at The Gateway Center.

Tonya Boose is the Director of Residential Services, and she provides programmatic support for the Veterans Program, Evolution Center, Caroline’s Kitchen, & the Engagement Center at Gateway Center. She provides leadership, support, and guidance for all the programs she oversees. Tonya earned her BS in Marketing from York College and her MPA from Metropolitan College of New York. In 2000, after volunteering to help high-risk youths, Tonya became interested in the field of Social Services. In 2001, she began work as a Case Manager for The Salvation Army Jamaica Women’s Triage and Referral Shelter, ultimately becoming its Director of Social Services. In 2006, Tonya and her family moved to Georgia where she continued her passion for social service, and she joined the team at Gateway Center.

Tricia Callihan is the Director of Resource Development at Gateway Center, which is a homeless resource center in downtown Atlanta. She began her career with Gateway Center in 2018 as a Development Specialist and transitioned into her current role at the end of 2020. As the Director of Resource Development, she oversees all fundraising efforts, including grant submission, fundraising events, and individual, corporate, and foundation donor cultivation. Tricia earned a Masters in Professional Counseling from Georgia State University in 2000. She is committed to raising awareness regarding the barriers individuals and families who are experiencing homelessness encounter as they seek to transition to stable housing. After working in corporate America for 14 years, Tricia is thankful for the opportunity to serve in a capacity that makes a difference in the community she calls home.

William Caraway’s journey in social services began immediately after completing his undergraduate studies from Alabama A&M University in 2009. He served in the state government sector ensuring the safety, permanency, and well-being of children in Metro Atlanta. William’s proven leadership skills positioned him to serve in supervisory roles as well as specialized units for the state of Georgia. One of his major accomplishments was the implementation of a special task force team that assisted the department in conducting timely assessments, reducing the number of missed response times. William also worked in the Fiscal Unit for DeKalb and Fulton Counties. After almost a decade in the government sector, he transitioned his focus to the non-profit arena serving in upper leadership roles as Manager of Shelter Client Services, Program Manager, and Operation and Compliance Manager working with transient communities. William is a firm believer of “Loving what you do” as this field requires passion and heart in order to achieve success. He holds his Masters in Social Work from the University of Georgia. When he is not at Gateway Center, William can be found spending time with family and friends. 

Crystal Nivens is a seasoned Human Resources professional with 24 years of experience across nonprofit, healthcare, manufacturing, education, and retail sectors. She is dedicated to fostering inclusive workplaces and driving organizational success. Crystal earned a Bachelor of Science degree in Business Leadership from Robert Morris University in Pittsburgh, PA. Throughout her career, she has built strong relationships and made meaningful contributions to the community, including her involvement with Goodwill on the business advisory council. Beyond her professional endeavors, Crystal puts family first and is passionate about giving back to the community. She volunteers with organizations such as the Ronald McDonald House and Meals on Wheels, contributing to causes that make a positive difference in people's lives. As Crystal continues to thrive in her professional career, she remains dedicated to making a meaningful impact, fostering connections, and striving for excellence.

Troy Davis is the Program Manager for Gateway Center’s Career Resource Center. He began his career at Gateway Center in 2018 as the Program Coordinator for the Veterans Program. As the Program Manager for the Career Resource Center, Troy focuses on job readiness training, computer literacy, and providing academic resources. In addition, he is committed to establishing healthy corporate and community partnerships that share in our mission and have the desire to provide equitable employment for the homeless population. Troy earned a Masters in Public Administration from Concordia University, which is located in Wisconsin. In his spare time, Troy enjoys reading, spending time with family, and discovering opportunities for adventurous fun.

Ashley Hutcherson is the Program Supervisor for Gateway Center’s Coordinated Entry Program (Clear Path) and Trinity Women’s Center. She began her career at Gateway Center 2 years ago. She received her Bachelors in Psychology and Human Services at Clayton State University.  She has worked in the social service field for 8 years. Most of her experience has focused on children, youth, and families within the foster care system.  Ashley is a native of Atlanta, Georgia.

Dillon Woods is the IT Administrator for Gateway Center. He received his Bachelor’s degree from Mississippi State University in Computer Engineering. As the IT Administrator, Dillon focuses on the upkeep and reliability of Gateway Center’s computer systems. Dillon supports approximately 200 users and 100 computers across Gateway Center's three locations. In his spare time, he enjoys time with family, watching sports, and gaming.

Shaynell Smith serves as the Resource Development Coordinator at Gateway Center. In this role, Shaynell assists with resource development efforts such as grant writing, donor database management, special events, and departmental administrative support. Shaynell graduated from the University of West Georgia with a Bachelor of Science in Sociology and Public Relations. She is dedicated to the mission of Gateway Center, and believes it is essential to bring awareness to social issues such as homelessness in order to create positive change and improve equitable outcomes for marginalized communities.

Shona Shaw received her bachelor's degree from Clark Atlanta University in Business Administration in 2011 and her Master's in Social Work from University of Southern California in 2019. Her experience in the nonprofit sector includes case management, fundraising, and volunteerism and dates back to 2011. Shona has worked with larger companies including United Way and Big Brother's Big Sisters. She is committed to being a part of the change for Atlanta's homeless community and it brings her true joy when she sees the mission of Gateway Center being fulfilled. Shona is a native of the Bay Area in California, and she is an avid Laker fan.

Paul Williams is the Fulton County Coordinated Entry Supervisor. His main responsibility is to manage the day to day operations of the North and South Fulton Homeless Assessment Centers by cultivating partnerships in the community and assessing individuals experiencing homelessness. He began his career at Gateway Center in November 2017 as a Guest Service Agent (GSA) at the Evolution Center. In April of 2018, he stepped into the role of one of the first Clear Path Housing Assessors at Gateway Center’s main location. He served in that capacity until June 2019 when he went back to the Evolution Center as a Case Manager. In 2016, Paul graduated Cum Laude and with Departmental Honors from Morehouse College in Atlanta, Georgia with a Bachelor of Arts in Religion. Currently, he is pursuing a Master of Divinity (MDiv) degree at Beulah Heights University. He is a native of California, and the loving husband of Nicole and devoted dad to Kayla, Kameryn, and CJ.

Andre Foster is the Veteran Affairs Program Supervisor for Gateway Center. In 2021, Andre joined Gateway Center’s team. As the VA Program Supervisor, he oversees the VA Emergency Beds, Contract Beds, and the Grant Per Diem program. Andre collaborates with our VA partners at Fort McPherson, curates relationships with community cohorts, and manages a great team of Care Coordinators and Guest Service Agents. He attended Howard University where he earned his Bachelor of Science degree in Psychology, and he also received his certification in Homeland Security from Ivy Tech Bloomingdale. In addition, Andre also served in the Armed Forces as a military policeman and is a proud veteran of this country. He is committed to the mission of Gateway Center and is proud to support our team as we strive to make homelessness rare, brief, and non-recurring.

Megan Tolbert is the Diversion Supervisor at Gateway Center. In August of 212, Megan began her career at Gateway Center, and she has had many different roles in her tenure at Gateway Center. She earned a Bachelor of Arts Degree in Psychology at Paine College in Augusta, Georgia. In addition, she earned a Culinary Arts degree from Atlanta Technical College. As the Diversion Supervisor, Megan manages the Diversion Program, which seeks to prevent homelessness by identifying immediate alternative housing arrangements, and, if necessary, provides referrals to organizations offering financial assistance that leads to permanent housing. Megan is passionate about making homelessness rare, brief, and non-recurring in our community.

Dallas Terry is the Program Supervisor for Gateway Center's Crisis Response and Navigation Program. In this role, he supports a team of housing and assistance navigators, cultivates relationships with partners, and helps plan and implement services to assist individuals experiencing homelessness in achieving housing stability. Dallas attended Florida A&M University, and he majored in History Education. His compassion for those he serves aligns with his favorite scripture, "faith without works is dead."

Jonathan Wells is the Program Supervisor for Gateway Center’s Upward program, our residential substance abuse recovery program. He began his career at Gateway Center in 2020 as the Upward Case Manager. Jonathan earned his Bachelor of Business Administration, Majoring in Marketing with an Economic Minor at Howard University. In addition, he earned certifications as a Certified Alcohol and Drug Counselor, a Certified Criminal Justice Professional, and a Certified Co-Occurring Disorder Professional in both Georgia and Connecticut.  In his current role, Jonathan oversees the coordination of care for 20 men experiencing homelessness who have Substance Use Disorders and Mental Health Diagnoses. He supervises the Peer Support Specialist who reinforces with guests that recovery is possible. Jonathan has over 25 Years Experience in the Substance Use and Mental Health Arena and is committed to the success of guests enrolled in the Upward Program.